SHIPPING POLICY
Every rainscosmetic order deserves a beautiful journey. 💙
At rainscosmetic, we believe your beauty experience begins the moment you place your order. We’re committed to carefully preparing your products and delivering them to your doorstep so you can enjoy your favourite beauty essentials with confidence.
Please read our Shipping Policy for details about order processing, delivery timelines, and shipping-related queries.
1. Order Processing
Once your order is successfully placed, our team will begin processing it with care.
- Orders are processed within [insert processing time] business days.
- Orders are not generally processed on Sundays or public holidays.
- During sales, festive seasons, or promotional events, processing may take a little longer.
- You will receive an order confirmation once your purchase has been successfully placed.
Please ensure that your shipping address, contact number, and other delivery details are accurate when placing your order.
2. Shipping & Delivery
We aim to deliver your rainscosmetic products as safely and efficiently as possible.
- Estimated delivery time: [insert estimated delivery timeframe] business days after dispatch.
- Delivery timelines may vary depending on your location, courier service, weather conditions, and other unforeseen circumstances.
- Remote locations may require additional delivery time.
- Delivery estimates are indicative and are not guaranteed unless expressly stated at checkout.
We appreciate your patience while your order makes its way to you.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Standard shipping fee: [insert shipping charge].
- Free shipping eligibility: [insert minimum order value or applicable conditions].
- Additional charges, if any, will be communicated before the order is confirmed.
4. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing your tracking details, where tracking is available.
You can use these details to follow your shipment and check its delivery progress.
Please allow some time for tracking information to become active after dispatch.
5. Incorrect Address & Failed Delivery
Customers are responsible for providing a complete and accurate shipping address and a valid contact number.
If a delivery cannot be completed due to an incorrect address, unavailable recipient, or other delivery-related issue, the courier may attempt redelivery or return the shipment to us.
If your order is returned to us, please contact our customer support team for assistance. Additional shipping charges may apply to reshipment, where permitted and communicated.
6. Delayed or Missing Orders
Although we do our best to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Courier or logistics disruptions.
- Weather conditions or natural events.
- Public holidays or high-volume sale periods.
- Incorrect or incomplete delivery information.
- Other unforeseen circumstances affecting transportation.
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number so our team can assist you.
7. Damaged Packages
We take care when preparing your order and want your products to arrive in good condition.
If your package arrives visibly damaged or your product is damaged during transit, please contact us within 48 hours of delivery.
Kindly provide your order number along with clear photographs or a short video of the package, shipping label, and affected product.
Our team will review your concern and guide you through the appropriate resolution in accordance with our Refund & Exchange Policy and applicable consumer protection requirements.
8. International Shipping
International shipping availability, delivery timelines, and charges may vary depending on the destination.
International shipping availability: [Insert whether international shipping is available].
Where international shipping is offered, customs duties, import taxes, and other applicable charges may be the responsibility of the recipient unless stated otherwise at checkout or required by law.
9. Contact Us
Need help with your shipment? We’re here for you.
Brand: rainscosmetic
Email: [Insert your customer support email]
Customer Support Hours: [Insert your support hours]
Please include your order number in your enquiry so we can assist you more efficiently.
Our Promise
At rainscosmetic, every order is handled with care because your trust means everything to us. Thank you for choosing us to be a part of your beauty journey.
With love,
Team rainscosmetic 💙
