REFUND & EXCHANGE POLICY

At rainscosmetic, your satisfaction is our priority.

We want every order to feel special, from the moment you place it to the moment it reaches you. If something isn’t right with your purchase, we’re here to help make things right.

Please read our Refund & Exchange Policy carefully before placing your order.

1. Returns & Exchanges

For hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or swatched cosmetics.

However, we understand that sometimes things can go wrong. We may offer a replacement or another suitable resolution if:

• You receive a damaged or defective product.
• You receive an incorrect item.
• Your order arrives with missing products.

All requests are subject to verification and approval by our team.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve your concern quickly, please provide:

• Your order number.
• Clear photographs or a short video showing the issue.
• Photographs of the product, outer packaging, and shipping label, where applicable.

Please retain the original packaging until your request has been reviewed.

3. Refunds

Refunds may be considered for eligible cases, including verified damaged, defective, incorrect, or missing items, depending on the circumstances.

Once your request has been reviewed and approved, we will inform you of the available resolution and the expected processing time.

Where a refund is approved, it will generally be issued to the original payment method. Processing and crediting times may vary depending on your payment provider.

4. Non-Returnable Items

For hygiene and customer safety reasons, the following items are not eligible for return or exchange unless they are damaged, defective, incorrect, or otherwise covered by applicable consumer law:

• Opened, used, or swatched makeup products.
• Products damaged due to improper handling or use after delivery.
• Products returned without prior approval.
• Products that do not meet the applicable return or exchange conditions.

5. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accommodated before the order has been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

6. How to Request a Refund or Exchange

To submit a request, please contact our customer support team with your order details and supporting photographs or videos.

Our team will review your request and guide you through the next steps.

Please do not ship any product back to us without receiving confirmation and return instructions from our team.

7. Contact Us

Have a question or need assistance with your order? We’re happy to help.

Brand: rainscosmetic

Email: [Insert your customer support email]

Customer Support Hours: [Insert your support hours]

We aim to respond to customer enquiries as soon as reasonably possible.

Our Promise

At rainscosmetic, we believe beauty should come with confidence. We are committed to treating every customer concern with care, fairness, and attention.

Thank you for choosing rainscosmetic and being part of our beauty journey.

With love,

Team rainscosmetic